How to Purchase

We want to make your online experience as easy as possible and it is very simple and straight forward to purchase.
We accept all major credit cards or for those who cannot or prefer not to use online transactions we also offer EFT and Pay by Phone options.

The whole procedure is self explanatory but here are the steps required to make a purchase-

• Browse the store and choose the items you wish to purchase adding items and quantity to the shopping cart as required. At anytime you can edit your order/details right up until the order has been finalised and confirmed.
• Once you have completed adding items; proceed to checkout.
• At this point you will need to sign into your account or if this is your first purchase with us, then please create an account and continue. Your details remain confidential and are never disclosed or forwarded to others.
• Once you have logged into your account, continue through to checkout where freight is now calculated according to your delivery address and items purchased. You may have a choice of delivery service depending on your locality. Choose your option and continue.
• Now that all charges have been calculated you are left with choosing your payment option. (See below for more details)
• If you choose to pay by online credit card then you will be transferred to a secure site to process the transaction. Once the payment has been accepted you will be returned to the store to acknowledge the completion of your order and you will receive a confirmation email soon after advising you of your order details.
• If you choose the EFT/Phone payment, your order will be confirmed immediately and you will be contacted to finalise your transaction. Once payment has been received your order can then be dispatched.
  

Payment Options

1. Secure online credit card payment

The simplest and preferred method is for you to pay using the automatic online secure payments option. We use real-time 128Bit SSL Secure Credit Card Transaction processing via Direct Payment Solutions, an independent secure web site that will record the payment transaction. At no time do we have access to your credit card details; you can be confident that the transaction is safe and secure. This method allows for immediate acceptance of your transaction to expedite your order without delay. As soon as your payment has been confirmed you will receive a confirmation email and your order will be dispatched promptly. All major credit cards are accepted and a tax invoice will accompany your order.

Please note that some card issuers exclude certain types of credit cards transactions and restrict or prohibit online transactions. If your credit card transaction is declined (there can be several reasons) but you are sure that this should not be the case, then your card may be restricted for this type of transaction. In this case just change the method of payment to EFT/Phone Payments - we will then contact you to arrange payment using standard EFTPOS facilities not associated with the Internet.

2. EFT/Phone Payments

This option is for anyone who prefers not to or cannot use a credit card payment via an Internet connection. Simply choose this method for payment and we will contact you by phone or email to arrange a manual payment. Your order will be automatically confirmed but will not be dispatched until we receive clear funds. Upon confirmation of your order you will receive a tax invoice via email. You need to then arrange payment to us by either EFT, Credit card (phone or email us with your details), or post a cheque.

Purchase Orders

If you wish to order items via the traditional method of raising a purchase order (receive goods first and pay later); this option is not available for casual or one off purchases. As an online store we are not setup nor have we taken into account the costs involved in maintaining credit accounts when we set prices online. If you plan to purchase regularly from us then we are happy to organise a trading account once a formal credit application has been submitted and approved, however online discounts and other incentives may not apply. We encourage you to take full advantage of Internet shopping by using one of the payment options above.

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